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Job Description

avenue living, a fast-paced, fast-growing owner and operator of apartment buildings in Western Canada, is seeking a Customer Service Agent to join our team. Backed by our entrepreneurial spirit, passion and commitment to great customer service and satisfaction, we have acquired a portfolio in excess of 2300 apartments since our inception in 2006 and are continuing with this aggressive growth plan. To support this growth we are seeking to welcome the right candidate into our family. Our people are our unique business advantage.

If you are a highly-motivated individual with solid background and relevant experience looking for a rewarding and challenging opportunity in the Real Estate industry, we invite you to join our team.

We are a leading provider of multifamily housing with apartment units located throughout Edmonton Alberta and we are seeking dynamic, self-starters! This position is responsible for showing suites to prospective tenants and completing all required administrative tasks in order to maintain full occupancy in our apartment buildings. As well, this position is responsible for the general support of the regional and provincial leadership team. This could include a wide variety of duties ranging from office support to cleaning. Strong tenant relation skills, a passion for customer service and sales skills are required as is flexibility and team work.

What We Offer
- Very competitive salary
- Performance bonus structure
- Competitive Health Benefits package
- A leadership team dedicated to every employee’s development and success
- Challenging team work environment
- Exciting opportunities in a dynamic and rapidly-expanding company
- Opportunities for career growth and progression within the company

Key Responsibilities
- Successfully screen prospective tenants
- Show suites and actively close prospective tenants turning them into new avenue living tenants
- Strive to maintain an occupancy rate of 100% for the properties in region
- Negotiate or approve rental or lease of properties on behalf of avenue living
- Ensure terms of lease agreements are enforced
- Troubleshoot with Regional Manager and Provincial Director when issues arise and vacancy rates start to increase.
- Collect and deposit rents in an effective and timely fashion
- Enter information into the MRI operation management software in a timely fashion
- Respond quickly and appropriately to emergency or trouble calls from Customers

Qualifications
- Multi-tasking skills
- Advanced Computer skills
- Verbal Communication skills
- Organization and Efficiency skills
- Conflict Resolution skills
- Must have Valid Drivers’ License
- Willing to travel to a variety of properties
- The successful candidates will be bondable, reliable, and highly professional with a strong work ethic. Working weekends at times is required.

Required Knowledge, Skills and Abilities
- Motivated by working in a self-directed work environment
- Passionate about real estate and the ability to close deals quickly
- Ability to manage projects independently
- Must thrive in a fast-paced environment
- Ability to prioritize and manage multiple situations and deadlines simultaneously
- Must appropriately manage confidential and sensitive information
- Ability to communicate clearly and concisely, both orally and in writing
- Strong problem-solving skills
- Strong interpersonal skills and knowledge of supervisory practices and procedures
- A clear Criminal Background Check will need to be provided if hired

Summary of Professional Experience Required
- Experience in the property management industry preferred, or
- Relevant Customer Service experience required
- ARM certification is a definite asset
- Customer service experience (3+ years)
- High school or GED is a requirement

Our people are our unique business advantage…avenue living’s approach is to let each location operate essentially as its own business, which allows our people to work with the customers’ best interests in mind—providing dedicated, local customer service. Our people share in our success… avenue living is on the verge of celebrating our 2500 door milestone! We are still growing…

Our commitment is to our people…because it is our people that decide our direction through hard work, a passion for customer service and always keeping in mind that we are part of a team. Together we succeed.

Apply online or by email to careers@avenueliving.ca and state the title and location of the position you are applying for. There is no end date for this posting, we will keep looking for the very best candidate to join the avenue living family.

_{***Only those candidates determined to be fully qualified for the position noted above will be contacted for interviews. avenue living is an equal opportunity employer and encourages applications from all qualified individuals. avenue living's hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. avenue living does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.}